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Tileland Terms & Conditions

1.1 The following Conditions of Sale shall apply to all contracts between Tileland (Midlands) Ltd ("the Company") and a customer of the Company ("the Customer") to the exclusion of any other terms representations conditions or warranties. The Customer shall be deemed to have accepted these Conditions of Sale upon the placing of an order or making a cash purchase from the Company.

1.2 These Conditions of Sale may not be varied except by the express written agreement of the Company.

1.3 In the event of the Customers official order form containing any special conditions it is understood that such are only binding in so far as they are not inconsistent with the Company's Conditions of Sale or are specifically accepted by the Company in writing.

2. Orders are accepted and arrangements for delivery made subject to availability and liability can be accepted for delays arising from risks and uncertainties of manufacture, strikes, accidents or other factors beyond the Company's control.
Any arrangement made by the Customer in anticipation of delivery is made at the sole risk of the Customer.

Passing of Risk
3. The risk in the goods shall pass to the Customer on collection/delivery.

4. Until payment in full has been received by the Company property in the goods remains with the Company and shall not pass to the Customer.

5.1 The right is reserved to refuse cancellation of orders in the case of goods despatched ready for despatch or in the process of manufacture.

5.2 The return of goods specially ordered for the Customer cannot be accepted unless to be found defective as to quality, description or performance in accordance with your legal rights. The return of stock items within four weeks of purchase current at the time of return in good condition and of a shade compatible with the shelf stock will normally be accepted subject to a restocking charge of 20% or £10.00, whichever is the greater.

5.3 The Company reserves the right to discontinue any product without prior notice and no liability can be accepted for costs incurred by the Customer due to inability to supply.

6.1 The Customer will be deemed to have examined all goods within 48 hours of collection/delivery and to be satisfied that the goods are undamaged of the correct quantity and in accordance with the contract unless notification to he contrary is received by the Company within that time.

6.2 No liability will be accepted for any other complaint if not made within 7 days of delivery and in any event no claims may be made after the tiles are fixed.

7.1 Any advice opinion representation or information given by or on behalf of the Company is given as a guide only and without prejudice to the generality of the foregoing any advice or assistance of whatsoever nature as to the installation use or performance of any goods supplied by the Company shall not be binding upon the Company unless stated in writing to be incorporated into the contract.

7.2 Shade variation is an inherent part of the manufacture of ceramic tiles and associated products particularly in the decorative effects and
a. Goods are sold subject to the variation in shade experienced in these products;
b. It is important that the Customer ensures an acceptable blend of shade is achieved before goods are fixed and no liability in respect of shade variation will be accepted after goods have been fixed in any event;
c. Goods supplied may not reflect precisely the shade of sample material;
d. No responsibility in respect of staining caused by coloured grouts will be accepted;

7.3 No tiles are guaranteed against crazing.

7.4 The supply of goods does not mean they are suitable for a specific installation.